Delivery terms

Terms and Conditions

General Information

These terms and conditions apply to orders placed through Protecton.fi. The terms in effect at the time of ordering apply.

Protecton Oy reserves the right to change its terms, delivery methods, payment methods, prices, product information and availability information. Changes do not affect orders already placed.

Business Customers and Consumers – What Is the Difference?

A business customer purchases products for business or organisational purposes. For example, a business owner purchasing safety footwear for work or an employer purchasing workwear for employees.

A consumer purchases products as a private individual for personal use, such as home or leisure activities.

A business owner may also be a consumer when purchasing products for personal use. Providing a business ID does not automatically make a private purchase a business transaction.

Protecton Oy only accepts orders placed for business or organisational purposes. Customers must confirm their business customer status at checkout. Consumer orders cannot be placed.

Orders and Delivery

The customer is responsible for ensuring that all order details, products, sizes, colours, quantities and delivery information are correct.

Products are delivered subject to availability. Delivery times displayed in the online store are estimates.

If an ordered product is unavailable, Protecton will contact the customer to discuss a replacement product, backorder or amendment to the order.

Special Order and Customised Products

A special order item is a product, size or colour ordered separately from a manufacturer, importer or supplier for the customer.

Special order items are identified in the online store, for example, by the message "We order the product into our warehouse".

Special order items cannot be returned or exchanged, even if unused and in their original packaging.

This restriction also applies when the customer orders an incorrect size, colour or model.

Customised products include items with logos, embroidery, printing, personal names or other customer-specific modifications.

Customised products cannot be returned or exchanged.

Any exception must be agreed with Protecton in writing before ordering.

Payment

Available payment methods are displayed at checkout. Business invoicing, contract prices and other customer-specific payment terms are agreed separately with Protecton's sales team.

Returns and Exchanges

Protecton's voluntary return and exchange policy applies only to products, sizes and colours included in the regular stock assortment at our Kerava or Turku locations.

The following items cannot be returned or exchanged:

• Special order items
• Customised and logo-branded products
• Clearance and discontinued products
• Products, sizes and colours ordered separately from suppliers

Returns must be agreed with Protecton before shipping.

Returned products must be unused, in resalable condition and in their original packaging.

The customer is responsible for approved return shipping and associated costs unless otherwise agreed in writing.

Protecton Oy does not offer voluntary returns for special order items to business customers or consumers. Consumer orders are not accepted. If a transaction legally qualifies as a consumer purchase, statutory consumer rights cannot be excluded by these terms.

See our Returns and Exchanges instructions.

Defective or Damaged Products

If a delivered product is defective, damaged or does not match the order, please contact Protecton's sales team as soon as possible.

Provide the order number, contact details and a description of the issue. We may request photographs of the product or packaging to investigate the matter.

Return and exchange restrictions do not affect statutory rights relating to defective or non-conforming goods.

Contact Information

If you have questions about delivery, payment, exchanges or returns, please contact Protecton's sales team before ordering or returning products.

Contact Sales