Ordering Instructions
Ordering Guide
Important at checkout
If the delivery address is different from the billing address, do not change the billing address.
At checkout, select "The order recipient is different from the buyer" and choose Yes. Then add the correct delivery address separately.
Always add your phone number, email address and, if needed, a reference such as name, worksite or cost centre.
1. Add products to the cart
Find the product you need and click Add to cart.
You can continue shopping and add several products before proceeding to checkout.
2. Go to checkout
When you have selected the products, open the shopping cart and proceed to checkout.
Check the products, quantities, sizes and colours before continuing.
3. Customer details
Fill in the customer details carefully. For business customers, the billing details must contain the official company information.
- Company name
- Business ID / VAT number
- Billing address
- Contact person
- Phone number
- Email address
- Reference, such as worksite, cost centre or order contact
Note for business customers: the billing address and delivery address may be different. Billing details should identify the invoiced company. A separate delivery address should be added if the products are delivered elsewhere.
4. Different delivery address
If the delivery address is different from the billing address, follow these steps:
- Do not change the company billing address
- Select "The order recipient is different from the buyer"
- Choose Yes
- Add the new delivery address to the address book
- Check the order summary to make sure the correct delivery address was saved
5. Select delivery method
Select the most suitable delivery method from the options shown at checkout.
If you need the products urgently, as a partial delivery or by a specific date, mention this in the order comments.
6. Select payment method
Select your preferred payment method from the options shown at checkout.
Business customers may have invoicing or separately agreed payment terms available.
7. Check the order summary
Before confirming the order, check the following:
- Products, sizes, colours and quantities
- Billing address
- Delivery address
- Contact person details
- Phone number and email address
- Reference or cost centre
- Delivery method and payment method
8. Confirm the order
Confirm the order at checkout. You will receive an order confirmation by email.
The order confirmation shows the order details and allows you to check that the information is correct.
Need help with ordering?
If anything at checkout is unclear, please contact Protecton sales before confirming the order.