Return Policy
Returns and Exchanges
How to Make a Return
If you have questions regarding return eligibility, product exchanges or the return process, please contact a Protecton sales representative before sending any products back.
Email:
info@protecton.fi
Phone numbers can be found on our:
Contact Information
page.
You can submit a return or order cancellation request using our statutory online return form.
The form allows you to provide:
- Order number
- Email address
- Whether you wish to return the entire order or selected items only
The return form is also available from your order details page and order confirmation email.
Please note: The online return form is intended for webshop consumer customers only. The form is not used for contract customers, wholesale customers or other B2B customers.
Returns, exchanges and claims for contract customers, business customers and wholesale customers are handled directly through your Protecton sales representative.
14-Day Return Policy for Stocked Products
Orders placed through Protecton.fi are covered by a 14-day return and exchange policy for products that are part of Protecton's own stock assortment.
Returned products must be unused, in fully resalable condition and returned in their original packaging. All instructions, labels, tags and accessories must be included.
Return Restrictions
Only products stocked in Protecton's Turku or Kerava warehouses are eligible for return or exchange.
The following products cannot be returned:
- Special-order products
- Clearance products
- Discontinued products
- Products discontinued by the manufacturer
- Customized products
- Products with logos, prints or other personalization
- Products, colours or sizes not stocked in Protecton's Turku or Kerava warehouses
Trial Products
In certain cases, the manufacturer may approve a return based on a separate agreement made before ordering.
In such cases, the product must be ordered with a "trial" designation, and the arrangement must be agreed with a Protecton sales representative before placing the order.
Return Shipping Costs
The customer is responsible for arranging and paying for return shipping.
Original shipping costs are not refunded.
Need Assistance?
If you are unsure whether a product can be returned or exchanged, please contact Protecton customer service before sending the return.