Return Policy

Return and Exchange Policy, Protecton.fi Online Store

Contact Seller Before Returning

- Please contact the seller first if you wish to initiate a return.

14-Day Return and Exchange Policy

• Orders from Protecton.fi online store are eligible for a 14-day return and exchange period.

Return Shipment Responsibility

• The customer is responsible for covering the cost of return shipping.
• Shipping costs incurred during returns cannot be reimbursed to the customer.

Custom Orders Non-Returnable

•  Custom orders are not eligible for return.

Conditions for Returned Products

• The returned product must be in fully saleable and unused condition.
• It should be in its original packaging with any included instructions.

Checking Your Order

• Upon receipt, verify that the product matches the packing slip.
• Ensure the product is undamaged and all parts are intact.
• Report any transport damage immediately to the shipping company.

Contacting the Seller

• For any issues, always contact the seller for assistance.

Contact Information

- Phone: +358 40 161 3050

- Email: info@protecton.fi

Returning Your Order

• You can choose the nearest store and return your order within their opening hours.
• Adhere to the online store's return policies and possibly contact them in advance for instructions to ensure a smooth return process.

Return Instructions

• Include the purchaser's contact details, order number, and mark the package with "Return".
• You can return your order either by shipping it through a courier service or by bringing it personally to the store.

Store Information

• Kerava Store:
  • Protecton Oy Kerava
  • Jäspilänkatu 6, 04250 Kerava, Finland
  • Opening Hours: Monday to Friday, 8:00 AM - 4:00 PM
• Turku Store:
  • Protecton Oy Turku
  • Pajakatu 8, 21280 Turku
  • Opening Hours: Monday to Friday, 7:30 AM - 4:00 PM